TERMS & CONDITIONS OF TRADE PLEASE ENSURE THAT YOU KEEP THE INVOICE/EMAIL CONFIRMATION THAT ACCOMPANIES YOUR ORDER, THIS IS YOUR 6 MONTH REPLACEMENT INSURANCE POLICY.
FAULTY PRODUCTS and RETURNS The Fairy Light Company recognizes that from time to time there is a small possibility of products that could be faulty. We check each set before it leaves our warehouse but occasionally a set may be faulty and cease to function at some point. The Fairy Light Company will happily replace any set that we feel is faulty but in order to assess the fault the set must be returned to us within 6 months of purchase. Once we have tested the set and concluded that the fault is ours we will replace the set at no charge to the customer. But, if we feel that the set has been tampered with or handled incorrectly we will not replace the set. NO RETURNS on SALE itemsbut if the item is faulty and returned within 30 days of date of sale we will meet our obligations under the Consumer Guarantees Act. If your set has become faulty due to your own mishandling we can offer a 25% discount on a replacement set within 6 months of purchase. We do not offer refunds in situations where you have changed your mind once you have received your item. We feel we describe each item as accurately as possible to ensure you are getting exactly what you ordered. Please email us at : email@example.com if you are unsure of what you are buying so we can offer you more detailed advice or explanation. If you do change your mind we are happy to exchange your item but in this case you must pay freight on the item to us and also for us to send you your replacement. A credit note will be issued in the event of a change of mind. To ensure your fairy lights have a long and bright future please treat them with care. They have very fine wires in the plastic cabling and these can easily break if the strand is manipulated often. If you are hanging your fairy lights in a child's room, please ensure they are hung out of reach as they may contain small parts that can be removed with a small amount of force. Also, the wires are fragile and should not be placed around headboards or in a place where they can be handled as they can easily cease to function if the small wires inside the clear cabling break.
PRIVACY STATEMENT The Fairy Light Company recognizes that individuals with whom we conduct business value their privacy. However, in order to conduct global business in this increasingly electronic economy, the collection of personal information is often necessary and desirable. It is The Fairy Light Company's goal to balance the benefits of e-commerce with the right of individuals to prevent the misuse of their personal information. The collection of personal information: In some circumstances, The Fairy Light Company may request personal information from you, like your name, e-mail address, company name, or telephone number. Your response to these inquiries is strictly voluntary. The Fairy Light Company will not sell or share your personal information with a third party without your prior consent. The Fairy Light Company reserves the right to change, modify, or update this statement at any time without notice.
SECURITY POLICY As required by the Privacy Act 1993, The Fairy Light Company will not sell, rent or trade your personal information to others. The Fairy Light Company uses STRIPE to obtain secure payment by credit card. Your credit card details are not held by The Fairy Light Company and cannot be accessed by The Fairy Light Company staff. We welcome any questions or comments you may have about our privacy and security policy, please email us at : firstname.lastname@example.org